kdwin's Privacy Policy

This Privacy Policy applies to all registered and unregistered users of the kdwin platform. When you visit our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy.

kdwin is a trusted platform providing online betting and casino services in Bangladesh. We give the highest priority to our users' privacy. Ensuring the protection of your personal information is one of our core responsibilities.

Please read this document carefully. If you have any questions, contact our support team.

kdwin collects information in various ways. Below is a detailed description of the types of information we collect:

2.1 Information You Provide Directly

When you open an account or use our services on our platform, the information you provide yourself includes:

• Full name and date of birth (for age verification)
• Contact address and email
• Mobile number
• Payment information (bKash, Nagad, Rocket or bank account details)
• Identity verification documents (National ID card or passport details)
• Password and security question answers

2.2 Automatically Collected Information

When you browse our website, certain information is automatically collected for technical reasons:

• IP address and device type
• Browser version and operating system
• Date, time, and duration of visits to the website
• Information obtained from cookies and web beacons
• Click and navigation patterns
• Referral URL (where you came from to reach our site)

2.3 Transaction Information

To protect your financial activity, we collect the following information:

• Deposit and withdrawal history
• Records of betting and gaming activity
• History of bonus and promotional offer usage
• Account balance changes

kdwin uses your information only for lawful and specific purposes. We never misuse your information without your consent. The main reasons your information is used are:

3.1 Service Operation & Improvement

• Creating and managing your account
• Processing financial transactions
• Providing gaming services
• Improving platform performance
• Identifying and resolving technical issues

3.2 Security & Prevention

• Preventing account fraud and deception
• Ensuring Anti-Money Laundering (AML) compliance
• Verifying user identity
• Preventing minors from using the platform (ensuring no one under 21 can open an account)
• Monitoring suspicious activity

3.3 Communication & Support

• Providing customer service
• Sending necessary notifications and updates
• Responding to your requests
• Providing account-related information

kdwin follows the highest technical standards to protect your information. The key features of our security measures are:

4.1 Technical Security

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology
• Information stored in the database is kept in an encrypted state
• Regular security checks and audits are conducted
• Firewalls and intrusion detection systems are used to prevent unauthorized access
• Passwords are stored using hashing methods

4.2 Data Retention Period

Your information is stored for a defined period based on specific needs:

• While the account is active — all information is retained
• Even after account closure, certain information may be retained for a specific period as required by law
• Financial transaction records are retained long-term for regular auditing
• When no longer needed, information is securely deleted

4.3 Access Control

Only authorized staff can access your personal information. kdwin employees operate under a strict privacy policy and are legally bound not to disclose this information externally.

The kdwin website uses cookies to operate properly and improve the user experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: Indispensable for the site's core functionality — they maintain login sessions and security
• Functional Cookies: Remember your preferences and settings (such as language selection)
• Analytics Cookies: Used to understand patterns of how the site is used

5.2 Cookie Control

You can manage cookies from your browser settings. However, please note that disabling essential cookies will prevent you from using certain features of the website.

We do not sell or rent your personal information. However, in certain specific circumstances, information may be shared with third parties:

6.1 Service Provider Partners

We work with trusted partners for payment processing, identity verification, and technical services. These partners can only access the information necessary to provide specific services and are obligated to comply with our privacy policy.

6.2 Legal Obligations

Information may be disclosed as required by law in the following circumstances:

• Legal or judicial orders from competent authorities
• To comply with anti-money laundering regulations
• To assist in investigations related to national security
• To protect the rights of kdwin or its users

6.3 Business Changes

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and ensure that the new controller will comply with the same privacy standards.

As a kdwin user, you have several important rights over your own information. We fully respect these rights.

7.1 Right to Know

You can find out at any time what information we are storing about you, why we are storing it, and how it is being used. Contact our support team to obtain this information.

7.2 Right to Correction

If your account contains incorrect or outdated information, you can have it corrected. Update the information yourself from your profile settings or let our support team know.

7.3 Request for Data Deletion

In certain circumstances, you may request the deletion of your information. However, please note that certain information may need to be retained for a specific period due to legal requirements.

7.4 Data Portability

Contact our support team to receive a copy of the information we hold about you. We will try to fulfill your request as quickly as possible.

7.5 Request to Restrict Processing

You may request that the use of your information be restricted for specific purposes. We will review each request and take appropriate action.

kdwin is for people aged 21 and above only. We never knowingly collect information from minors (under 21).

An age verification process is followed at the time of account registration. If we believe that information from a minor has been collected for any reason, we will immediately delete that information and close the associated account.

If you believe a minor is using our platform, please notify our support team immediately.

kdwin reserves the right to change or update this Privacy Policy from time to time. In the event of changes:

• You will be notified by email or through the site
• The new version will be published on this page
• Your active consent may be sought for significant changes
• Continuing to use the platform after changes are made will be considered as your acceptance of the new policy

We recommend that you visit this page regularly and stay informed about the latest policy.

If you have any questions, comments, or requests about this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Available 24/7 through the website
• Support Language: Bengali and English

Our privacy team will review your request with due care and respond as quickly as possible.